1. Introduction
FlagShip ("we", "us", "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, and disclose your information when you use our website (www.fsproto.com) or our manufacturing services (including CNC Machining, Injection Molding, Sheet Metal Fabrication, 3D Printing, Extrusion, Die Casting, Vacuum Casting, and Wire EDM).
By accessing our website or using our services, you agree to the terms of this Privacy Policy.
2. Information We Collect
We may collect two types of information: Personal Information (information that identifies you) and Non-Personal Information (anonymous data that does not identify you).
2.1 Personal Information
- Contact details: Name, email address, phone number, company name, and mailing address (provided when you submit a contact form, request a quote, or place an order).
- Order-related information: Project specifications, design files, payment details (processed securely via third-party payment providers), and order history.
- Communication data: Records of emails, calls, or chat messages between you and our team.
2.2 Non-Personal Information
- Website usage data: IP address, browser type, device model, operating system, pages visited, time spent on pages, and referral sources (collected via cookies and analytics tools).
- Service usage data: Anonymous trends about how our manufacturing services are used (e.g., most requested service types).
3. How We Use Your Information
We use your information for the following legitimate purposes:
- To provide and fulfill our services: Process orders, manufacture parts, deliver products, and update you on project status.
- To communicate with you: Respond to your inquiries, send quote confirmations, order updates, and service-related notifications.
- To improve our services: Analyze website and service usage to enhance functionality, quality, and user experience.
- To market our services (with your consent): Send promotional emails about new services, discounts, or industry updates (you can opt out at any time).
- To comply with legal obligations: Fulfill tax requirements, respond to legal requests, or protect our business against fraud or misuse.
4. Information Sharing and Disclosure
We do not sell, rent, or trade your Personal Information to third parties for marketing purposes. We may share your information only in the following cases:
- Third-party service providers: Vendors who assist us with website hosting, payment processing (e.g., Stripe, PayPal), analytics (e.g., Google Analytics), or shipping (e.g., FedEx, UPS). These providers are contractually obligated to protect your information and use it only to perform services for us.
- Legal requirements: If required by law, court order, or government request (e.g., to comply with a subpoena or anti-fraud regulations).
- Business transfers: If we merge, acquire, or sell all or part of our business, your information may be transferred as part of the transaction (we will notify you of such changes).
5. Data Security
We implement reasonable technical and organizational security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. These measures include:
- Secure website hosting (HTTPS encryption).
- Password-protected access to internal systems.
- Regular security audits and updates to our data storage systems.
- Restricted access to Personal Information (only authorized staff can access it).
Note: No method of data transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Your Rights
Under applicable data protection laws (e.g., GDPR, CCPA), you have the following rights regarding your Personal Information:
- Access Right: Request a copy of the Personal Information we hold about you.
- Correction Right: Ask to update or correct inaccurate or incomplete information.
- Erasure Right: Request deletion of your Personal Information (if we no longer need it for legal or service purposes).
- Restriction Right: Ask us to limit processing of your information (e.g., if you dispute its accuracy).
- Data Portability Right: Request your information in a structured, machine-readable format (to transfer to another provider).
- Opt-Out Right: Withdraw consent for marketing communications (click "Unsubscribe" in promotional emails or contact us).
To exercise these rights, contact us at sales@fsproto.com with your request. We will respond within 30 days.
7. Cookies and Similar Technologies
We use cookies (small text files stored on your device) to improve your website experience. For details on the types of cookies we use and how to manage them, see our Cookie Policy.
8. Children's Privacy
Our website and services are not intended for children under the age of 13. We do not knowingly collect Personal Information from children under 13. If we learn we have collected such information, we will delete it immediately.
9. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in laws, our services, or data practices. We will notify you of significant changes by posting the updated policy on our website (with a new "Last Updated" date) and, if you have provided an email address, sending you a notification.
Your continued use of our website or services after the update means you accept the revised policy.
10. Contact Us
If you have questions, concerns, or requests about this Privacy Policy or your information, contact our Privacy Team:
- Email: sales@fsproto.com
- Phone: +86 0755-27278919
- Address: Building A12, Haosi Industrial Park
Nanpu Road, Xinqiao Street,
Bao'an District
Shenzhen, China, 518104